Terms of service

Last Updated: June 1, 2026

Introduction

These are the official Terms and Conditions ("Terms") for all websites, including any features, content, or other materials provided via this website, social media pages, and any other online platform owned and/or operated by or on behalf of Cat Years (collectively, the "Website"). The information, tools, content, services, and products (collectively "Services") available on the Website are provided to you by Cat Years ("Cat Years," "Company" or "we," "our" or "us"), conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

Before accessing or using the Website, please carefully read these Terms, and any amendments or supplements to it, and our Privacy Policy (collectively, the "Agreement"), as they form a legally binding agreement between you and Company and govern your access to and use of this Website, any order you place through the Website, and your use or attempted use of any of our Services. By accessing or using the Website (whether through a regular browser or a mobile website or application), you acknowledge that you have read, understood, and agree to be bound by the Agreement. These Terms govern your use of our Website, regardless of the means of access. If you do not accept the Agreement, you may not access the Website or use any Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

These Terms apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. You can learn more about Shopify's Terms of Service here: https://www.shopify.com/legal/terms.

Your Acceptance

(a) You acknowledge that you have read and understood the terms and conditions of use and that you accept and agree to be bound by the Terms hereof as well as any additional rules or policies that are or may be published by the Company from time to time. YOU AGREE TO READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. If you do not agree to these terms and conditions of use, you may not access or otherwise use this Website.

(b) Company may monitor your use of this Website and may freely use and disclose any information and materials received from you or collected through your use of the Website for any lawful reason or purpose.

(c) Company reserves the right, at its sole discretion, to change, modify, add, or remove any portion of these Terms, in whole or in part, at any time. Notification of changes in the Terms will be posted on the Website. Unless otherwise stated, all amendments will be effective immediately upon posting on the Website.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

User Conduct

We reserve the right to refuse service to anyone for any reason at any time.

User Content. You understand that all information, data, text, audio, images, photographs, graphics, videos, music, sound, sound clips, messages, questions, comments, feedback, suggestions, and other materials sent to us, either directly or through our partners, whether publicly posted or privately transmitted ("User Content"), are the sole responsibility of the person from whom such User Content originated. This means that you, and not the Company, are entirely responsible for all User Content that you upload, post, email, transmit, or otherwise make available via the Services. User Content must in their entirety comply with all applicable federal, state, local, and international laws and regulations.

The Company does not and cannot review all User Content and does not control the User Content posted by you or third parties via the Services. As such, the Company does not guarantee the accuracy, integrity, or quality of such User Content. Under no circumstances will the Company be liable in any way for any User Content, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred as a result of the use of any User Content posted, emailed, transmitted, or otherwise made available via the Services. Company reserves the right at all times to disclose any information as necessary to satisfy any law, regulation, or government request, or to edit, refuse to post, or to remove any information or materials, in whole or in part, that in Company's sole discretion are objectionable or in violation of this Agreement.

(b) Prohibited Conduct. You represent, warrant, and covenant that you will abide by the following User Content standards. Without limiting any other remedies, the Company may suspend, delete, or terminate any current and future accounts and/or access to the Website by a user who violates any of the terms and regulations of use of the Website. Without limiting the foregoing statements in subsection (a):

(i) you shall not upload, post or transmit to or distribute or otherwise publish through the Website any User Content which:

(1) restricts or inhibits any other user from using and enjoying the Website, (2) is unlawful, threatening, abusive, libelous, defamatory, violent, hateful, inflammatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit, or indecent, (3) contains sexually explicit or pornographic material, violence, or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age, (4) constitutes or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate law, (5) violates, plagiarizes, or infringes the rights of third parties including, without limitation, copyright, trademark, patent, rights of privacy or publicity, or any other proprietary right, (6) contains a virus or other harmful component, (7) contains any information, software, or other material of a commercial nature, (8) contains advertising of any kind, (9) constitutes or contains false or misleading indications of origin or statements of fact, (10) violates the legal rights of others or contains any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms and our Privacy Policy, (11) is likely to deceive any person, (12) promotes any illegal activity, or advocates, promotes, or assists any unlawful acts, (13) causes annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person, (14) involves commercial activities or sales, such as contests, sweepstakes, and other sales promotions, barter, or advertising, or (15) gives the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case;

(ii) you are at least eighteen (18) years old and have capacity and authority to enter into these Terms and, in doing so, will not violate any other agreement to which you are a party;

(iii) you are solely responsible for the truth and accuracy of all information you provide publicly or privately to us or other users during the registration or in any public message area, including but not limited to chat, discussion forums, and your email;

(iv) you shall not impersonate any person or entity, including but not limited to a Company official, or falsely state or otherwise misrepresent your affiliation with a person or entity;

(v) you shall not intentionally or unintentionally violate any applicable local, state, national, or international law, or any regulations having the force of law;

(vi) you shall not stalk or otherwise harass another user;

(vii) you shall not harvest, collect, or store personal data about other users;

(viii) you shall not modify, distribute, transmit, perform, broadcast, publish, license, reverse engineer, transfer, sell, and/or create derivative works from the Website and/or any of its Services unless you obtain our prior written approval in each instance;

(ix) you shall not use the Services in any way that could harm us and/or any third party;

(x) you shall not use or launch any automated system, including without limitation, robots, spiders, or offline readers, that access the Website in a manner that sends more request messages to the Company's servers in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser;

(xi) you have not been previously suspended or removed from this Website; and

(xii) you do not currently, nor will you at any given time in the future, have more than one (1) customer account for this Website.

(c) Unauthorized Distribution. We do not authorize or permit the resale of our products by unauthorized retailers, resellers, and/or distributors. Any account or guest user associated with a purchase order that we suspect is connected with the illegal or unauthorized distribution of any of our products and/or any other activity that was not pre-approved in writing by the Company may be subject to suspension or immediate termination and restricted from any further access to this Website. Any open order associated with such a suspended or terminated account, user, or IP address will be canceled and credited back to the original purchaser. We reserve the right to pursue legal action against any unlawful retailer, reseller, and/or distributor for violations of this Agreement and under applicable law including the Lanham Act.

Company's Use of User Content

All Services contained on the Website are intended for your personal, non-commercial purposes only and are protected by intellectual property laws.

By posting User Content, inputting data, or engaging in any other form of communication, such as using the Website chat features, messaging, email, or posting your name, likeness, image, voice, signature, or the name, likeness, image or voice of your pet(s) (individually or collectively "Communications") to the Website, you hereby grant to Company a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty free license to use, reproduce, modify (for editorial and content standards purposes only), perform, display, distribute, and otherwise disclose to third parties such Communications, in all media, including but not limited to, the Website or any social media accounts owned by Company, now known or hereafter developed. You hereby waive all rights to any claim against Company for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such Communications. You acknowledge that transmission to and from this Website are not confidential and your Communications may be read or intercepted by others. You acknowledge that by submitting Communications to Company, no confidential, fiduciary, contractually implied, or other relationship is created between you and Company other than pursuant to these Terms.

We are under no obligation to maintain any User Content in confidence; to pay any compensation to you or any third party for any User Content; or to respond to any User Content. We and our affiliates also have the right, but not the obligation, to use your username, and your real name, image, likeness, city and state, or other identifying information (if provided in connection with your User Content) in connection with any broadcast, print, online, or other use or publication of such User Content.

By submitting any User Content, you represent and warrant that (a) you own or otherwise control any and all rights in and to the User Content; (b) the User Content is accurate and does not violate the Terms; (c) our use, posting, or other exploitation of the User Content will not infringe or violate the rights of any third party in any manner, including any privacy, publicity, copyright, contract, intellectual property, or other proprietary rights; and (d) you shall remain solely responsible for your User Content. We are not responsible or liable to you or to any third party in any way for the content, completeness, accuracy, or reliability of any User Content or any third-party content, including but not limited to any errors or omissions in any content (including User Content) or for any loss or damage of any kind incurred as a result of the use of any such content. We have the right, but not the obligation, in our sole discretion, to monitor, edit, or remove any activity or content, or to take legal action against you or any third party responsible for such content.

You understand that your User Content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The Company may choose your User Content for placement on the Website and for other use by the Company, including but not limited to use in print or digital reproduction including social media. The Company's choice of User Content shall be in its sole discretion, and you recognize and acknowledge that uploading your User Content does not constitute an agreement by the Company that your User Content will be selected.

Accuracy, Completeness, and Timeliness of Information

Prices for our products and Services are subject to change without notice. We take reasonable precautions to try to ensure that the prices quoted on the Website are correct, to ensure that the Website is complete, accurate, and current, and to describe the products available on the Website as accurately as possible and to depict the most up-to-date packaging. However, we are not responsible if information made available on this Website is not accurate, complete, or current. If a product described on the Website is not as described when you receive it, or the packaging on the Website does not match the product you receive, you agree that your sole remedy is to return it to us in an unused and undamaged condition in accordance with our Return Policy, which is listed on these Terms.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Services.

If there is information on the Website or in the Services that contains typographical errors, inaccuracies, or omissions that relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability, we reserve the right without notice to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Services or on any related website is inaccurate at any time (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Services or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Online Store Terms

The products displayed on the Website can be ordered and delivered only within the United States. If you order a product, payment must be received by us prior to our acceptance of the order. We may require additional information regarding your order if you have not provided all of the information required and may cancel or limit an order any time after it has been placed.

Company will add applicable shipping and handling fees to your order. Unless otherwise noted, Company will use commercially reasonable efforts to ship products within a reasonable time after receipt of your properly completed order. Although Company may provide delivery or shipment timeframes or dates, you understand that those are Company's good-faith estimates and may be subject to change. You further understand that product availability may be limited and particular products may not be available for immediate delivery, in which case the products will be delivered when they become available. If your order will be delayed (either from the date specified at the time of order or, if no date was specified, beyond 30 days from the date of your order), Company will use reasonable good faith efforts to contact you. If Company cannot contact you or you no longer wish to receive the product, Company will cancel the order and refund the amount paid.

Depending on your jurisdictions of residence within the United States, Company is required to collect applicable state and local sales tax on orders shipped to certain states. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. Your final order total will include the appropriate state and local taxes.

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right, but are not obligated, to limit the sales or quantities of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to discontinue any product at any time. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Any offer for any product or service made on this site is void where prohibited.

Return Policy

If you are not totally satisfied with the products purchased through the Website, we will offer you a refund, unless a product is specifically marked as "Final Sale." The time frame to receive a refund goes into effect on the day your Product is shipped from our fulfillment center and expires thirty (30) days after the shipping date.

To initiate your refund, please contact our Customer Care Team at info@catyears.com during normal weekday hours to determine your eligibility. If you are within the refund period, you will receive a refund authorization number ("RA #") granting your request.

Refunds will be issued only for products originally purchased through our Website. Any products not directly purchased via the Website are not eligible for a refund.

To contact our Customer Care Team, please email info@catyears.com.

Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at the Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

If we believe or suspect that your account information or any other information you provide to us is not true, accurate, current, or complete, we may deny or terminate your access to this Website (or any portion thereof). The use of a false name, address, telephone number, and/or credit card number to purchase any products on this Website shall constitute fraud under the laws of the state of California and shall constitute your stipulation and admission that (1)(a) your use of a false name, address, telephone number, and/or credit card, as applicable, was and is a fraudulent representation made at the time of purchase; (b) was made with the knowledge of said falsity; and (c) was made with the intention to defraud us; (2) that our reliance on your fraudulent representations was and is actual, justifiable, and reasonable; and (3) that we were and are harmed by your actions. You further stipulate and admit that such conduct was and is carried out with fraud, malice, and oppression and, therefore, an award of punitive damages is both necessary and proper for such conduct. All instances of fraud shall be prosecuted to the fullest extent of the law.

Coupons

Coupons and promotional codes provided to you are for your individual use only. You may not transfer, reproduce, trade, sell, offer for sale, publish, or otherwise share the Company coupons and promotional codes unless the terms of the coupon or promotional code expressly allow you to do so. We reserve the right to cancel orders when we have reason to believe that any coupon or promotional code is being used by someone other than the intended recipient, or in the case of suspected abuse, misuse, or fraud. We reserve the right to terminate a coupon or promotional code offering at any time and set expiration dates for such offers at any time and in our sole discretion. Coupon and promotional codes are not valid on prior purchases. Coupons and promotional codes are valid only for purchases made on our official Website and may not be redeemed at third-party retailer stores or websites, unless otherwise specified in the offer.

Automatic Renewal Terms for Subscriptions

We are proud to offer some products on a subscription basis for your ultimate convenience. If a subscription plan is available for a product, you may choose to receive 1 or more units of that product on a recurring basis.

When you enroll in a subscription plan, you acknowledge and agree that you will be billed for and receive recurring orders of a product, in the amount and frequency selected by you. The credit card or debit card you used to enroll in the subscription plan will be billed on a recurring basis according to the shipment frequency selected by you. All charges will be made under the name "Cat Years". You hereby expressly authorize Company to charge your credit card or debit card on a recurring basis according to the shipment frequency selected by you, and hold Company harmless for any responsibility or liability for any overdraft charges or fee you may incur from your card issuer or bank for insufficient funds or any other associated fees related to the recurring billing. You acknowledge and agree that Company will not obtain additional authorization from you for each recurring charge after you enroll in the subscription plan.

After you enroll in a subscription plan, you will receive an order confirmation that contains information about your subscription plan and how to cancel your subscription. Your subscription will continue unless you cancel — which you may do at any time. There is no purchase minimum or commitment to purchase, and there are no early cancellation fees.

Contests, Sweepstakes, and Promotions

From time to time, we may offer contests, sweepstakes, and promotions. Additional terms and conditions will apply to your participation in each contest, sweepstakes, or promotion.

No Professional Veterinary Advice or Information

The Services do not provide veterinary advice, diagnosis, or treatment, and the information included in the Services is offered for informational purposes only. Some portions of the Services may allow you to submit questions either to us or to third parties who have agreed to communicate with our users. Neither our employees nor these third parties are authorized to provide veterinary or other professional advice through or about our Services.

As a result, you should never use the information you obtain from or through the Services for diagnosis or treatment of any health problem, issue, or condition your pet may have, or as a substitute for any medication, treatment plan, or professional advice prescribed by a licensed veterinarian.

Please consult with your veterinarian if you have any health-related questions about your pet before using any of our products or relying on any information you obtain through the Services. You should discuss any medications, special diets, or supplements your pet is using with your veterinarian before introducing new products.

Third-Party Links

The Website may include links or display material from websites or services operated by others. The links are provided for convenience only and do not imply our endorsement, affiliation, or control. By using the Website, you hereby release the Company from any and all liability arising from your use of any third-party website, or for any other materials, products, or services of third parties.

Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Cat Years' Intellectual Property

The Website is protected by copyright as a collective work and/or compilation, pursuant to U.S. copyright laws, international conventions, and other copyright laws.

You acknowledge and agree that the Company owns (i) all database information, collective and similar rights, title, and interests worldwide, (ii) other proprietary information databases, (iii) all rights in the selection, coordination, and arrangement in the Website and all rights in trademarks, trade names, and service marks of the Company, and (iv) rights in all content, software, graphics, photos, sounds, music, videos, and interactive features on the Website (collectively, the "Website Content"). You acknowledge that neither you nor any other user shall receive any right, license, permission to use, manipulate, and reproduce any of the Company's trademarks, copyrights, or other intellectual property rights without the prior written permission of the Company. The Website Content is only for your personal, non-commercial use. All Website Content is protected by copyright and is owned or controlled by the Company or the party credited as the provider of such Website Content. You will abide by any and all additional copyright notices, information, or restrictions contained in any Website Content on the Website. Copying or storing of any Website Content for other than personal, non-commercial use is expressly prohibited without the prior written permission from Company or the copyright holder identified in the individual Website Content's copyright notice.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

We use Shopify to power our online store — you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Waiver and Release

You hereby waive and agree that you will not bring or consent to others bringing any claims or actions against the Company on the grounds that anything contained in the Communications, or in the advertising and publicity used in connection herewith, is defamatory, reflects adversely on you, or violates any other right whatsoever, including, without limitation, intellectual property rights, rights of privacy and publicity, and rights of attribution. You hereby release the Company, its directors, officers, successors, and assigns from and against any and all claims, demands, actions, causes of actions, suits, costs, expenses, liabilities, and damages whatsoever that you may hereafter have against the Company in connection with the Communications. You acknowledge that transmission to and from this Website are not confidential and your Communications may be read or intercepted by others. You acknowledge that by submitting Communications to Company, no confidential, fiduciary, contractually implied, or other relationship is created between you and Company other than pursuant to this Agreement.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.

You agree that from time to time we may remove the Services for indefinite periods of time or cancel a service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Services is at your sole risk. You represent that all information provided by you in connection with your use of the Services is accurate and current. THE WEBSITE, INCLUDING ALL CONTENT, SOFTWARE, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE WEBSITE IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, THE COMPANY AND ITS SUBSIDIARIES AND AFFILIATES MAKE NO REPRESENTATION OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON THE WEBSITE OR THE MATERIALS, INFORMATION, AND FUNCTIONS MADE ACCESSIBLE BY THE SOFTWARE USED ON OR ACCESSED THROUGH THE WEBSITE, FOR ANY PRODUCTS OR SERVICES OR HYPERTEXT LINKS TO THIRD PARTIES OR FOR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION THROUGH THE WEBSITE OR ANY LINKED SITE. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH NO TECHNICAL SUPPORT. FURTHER, THE COMPANY AND ITS SUBSIDIARIES AND AFFILIATES DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE OR ANY MATERIALS OR CONTENT CONTAINED THEREIN OR THE SERVICES OFFERED WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR IN ANY WAY RELATED TO YOUR RELATIONSHIP WITH US, ANY INTERACTIONS WITH OR RELIANCE ON ADVICE FROM US, THE WEBSITE, OR SERVICES, OR THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) FIFTY US DOLLARS ($50) OR (B) AMOUNTS YOU'VE PAID CAT YEARS IN THE PRIOR 12 MONTHS. YOU AGREE THAT ANY CLAIM BETWEEN US MUST BE BROUGHT WITHIN TWO (2) YEARS OF THE EVENT(S) GIVING RISE TO SUCH CLAIM OR THE DATE OF THE RELEVANT PURCHASE, WHICHEVER IS EARLIER.

In no case shall Cat Years, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Website, Services, or any products procured using the Services, or for any other claim related in any way to your use of the Website, Services, or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You hereby agree to release, indemnify, defend, and hold Company, and all its officers, directors, owners, subsidiaries, affiliates, agents, employees, information providers, advisors, licensors, and licensees (collectively, the "Indemnified Parties") harmless from and against any and all losses, liabilities, claims (including claims without legal merit or brought in bad faith), demands, damages, costs or expenses, causes of action, suits, proceedings, judgments, awards, executions, and liens, including reasonable attorneys' fees and costs (whether brought by third parties or otherwise) (collectively, "Claims") due to or arising out of your use of or conduct on the Website or in connection with the Services, or out of any User Content posted by you, to the fullest extent permitted by law. You shall cooperate as fully as reasonably required in the defense of any claim, to the fullest extent permitted by law. Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any matter without the written consent of Company to the fullest extent permitted by law.

Notice for California Users

Under California Civil Code Section 1789.3, California consumers are entitled to the following consumer rights notice: The provider of the Website is Cat Years, located at 1209 Orange Street, Wilmington, DE 19801. For questions or complaints regarding the Website, please send a letter to the above address or send an email to info@catyears.com with "California 1789.3 Inquiry" in the subject line. California consumers may reach the Division of Consumer Services of the California Department of Consumer Affairs (a) via email at dca@dca.ca.gov; (b) in writing at: Department of Consumer Affairs, Consumer Information Division, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834; or (c) by telephone at (800) 952-5210 or (800) 326-2297 (TDD). Sacramento-area consumers may call (916) 445-1254 or (916) 928-1227 (TDD).

Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this Agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).

Entire Agreement

These Terms and any policies or operating rules posted by us on this Website or in respect to the Services constitutes the entire agreement and understanding between you and us and govern your use of the Website and Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). Your use of the Website and Services shall constitute your acceptance of any amendments to these Terms as well as additional rules or policies that are or may be published by the Company, each with the new modifications.

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

Governing Law

THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF DELAWARE, WITHOUT REGARD TO CONFLICTS OF LAWS PROVISIONS. SOLE AND EXCLUSIVE JURISDICTION FOR ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL BE AN APPROPRIATE STATE OR FEDERAL COURT LOCATED IN THE STATE OF DELAWARE.

Copyright Concerns: Digital Millennium Copyright Act

We respect the intellectual property rights of others and require our users to do the same.

If you believe that any content available through the Website infringes your copyright, you may submit a Digital Millennium Copyright Act (DMCA) notice ("Notification") in accordance with 17 U.S.C. § 512 by contacting us at the details provided in the "Contact Us" section below.

To be effective, your Notification must include the following information:

  • Your physical or electronic signature;
  • Identification of the copyrighted work that you claim has been infringed;
  • Identification of the material that you allege is infringing, with sufficient detail to enable us to locate it on the Platform;
  • Your full contact information (name, mailing address, telephone number, and email address);
  • A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement, made under penalty of perjury, that the information in the Notification is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Please note that failure to comply with these requirements may render your notice invalid. If you knowingly misrepresent that material on the Website infringes your copyright, you may be liable for damages (including attorneys' fees and costs) pursuant to 17 U.S.C. § 512(f). If you are uncertain whether a specific use constitutes infringement, we recommend seeking legal counsel before filing a Notification.

Dispute Resolution

Informal Resolution. Both parties agree to first attempt to resolve any dispute or claim ("Dispute") informally. Either party may initiate this process by providing written notice to the other. The parties will make good faith efforts to settle the matter within thirty (30) days of notice.

Binding Arbitration Agreement and Jury Waiver. YOU AGREE THAT, EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION, ALL DISPUTES OR CLAIMS BETWEEN YOU AND CAT YEARS OR ITS AGENTS THAT IN ANY WAY ARISE OUT OF OR RELATE TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND CAT YEARS, INCLUDING ANY PRODUCTS OR SERVICES OFFERED OR SOLD BY CAT YEARS OR YOUR PURCHASE OF ANY SUCH PRODUCT(S) ("DISPUTE(S)"), WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, AND CANNOT BE RESOLVED INFORMALLY AS SET FORTH IN THIS SECTION, WILL BE RESOLVED THROUGH CONFIDENTIAL, FINAL, AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS BEFORE A SINGLE NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY. THE FEDERAL ARBITRATION ACT APPLIES TO THIS ARBITRATION AGREEMENT.

Class Action Waiver. EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION, YOU AND CAT YEARS AGREE THAT EACH IS WAIVING THE RIGHT TO SUE IN COURT AND THAT EACH IS GIVING UP THE RIGHT TO PROCEED WITH ANY CLASS ACTION OR OTHER REPRESENTATIVE ACTION AND THAT YOU AND WE EACH WAIVE THE RIGHT TO HAVE ANY DISPUTE(S) BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED AS A CLASS ARBITRATION, CLASS ACTION, MASS ACTION, OR COLLECTIVE ACTION. This subsection may be referred to herein as the "Class Action Waiver."

Nothing in these Terms precludes you from bringing issues to the attention of federal, state, or local government agencies and, if the applicable law allows, such agencies may seek relief against Cat Years for you.

This arbitration clause does not apply to:

  • Small claims matters;
  • Requests to obtain user-identifying information;
  • Claims by or against businesses or other legal entities;
  • Actions seeking injunctive relief for intellectual property rights violations; or
  • Any claims where arbitration is prohibited by applicable law.

The Federal Arbitration Act applies to these Terms. A party seeking arbitration of any dispute or claim subject to this Section shall submit a demand for arbitration to the American Arbitration Association ("AAA"). The confidential arbitration will be administered by the AAA pursuant to the current AAA Consumer Arbitration Rules, except to the extent modified by these Terms and excluding any rules or procedures governing or permitting class or representative actions. The AAA rules and instructions are available on the AAA website at www.adr.org/consumer.

For claims under $10,000, the arbitration may be conducted solely on written submissions or by teleconference at the election of either party. The arbitrator's decision will be final and may be enforced in any court of competent jurisdiction.

Mobile Messaging Terms and Conditions

The Cat Years mobile message service (the "Mobile Service") is operated by Cat Years ("Cat Years", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Mobile Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Mobile Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Cat Years' SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Cat Years through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, giveaways, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Cat Years. Your participation in this program is completely voluntary.

We do not charge for the Mobile Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Mobile Service at any time. Text the single keyword command STOP in reply to any text message received from Company; click the unsubscribe link (where available) in any text message to cancel; or email Company at info@catyears.com. You'll receive a one-time opt-out confirmation text message. Please note that it may take us some time, consistent with our legal obligations, to process your request. If you have subscribed to other Cat Years mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance email info@catyears.com.

We may change any short code or telephone number we use to operate the Mobile Service at any time and will notify you of these changes. You acknowledge that any messages you send, including any STOP or SERVICE requests, to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Mobile Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Mobile Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Mobile Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

Our Disclaimer of Warranty: The Mobile Service is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage, or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Mobile Service. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of our control.

Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction: You may not use or engage with the Mobile Service if you are under eighteen (18) years of age. By using or engaging with the Mobile Service, you acknowledge and agree that you are not under the age of eighteen (18) years and are of adult age in your jurisdiction. By using or engaging with the Mobile Service, you also acknowledge and agree that you are permitted by your jurisdiction's applicable law to use and/or engage with the Mobile Service.

Prohibited Content: You acknowledge and agree to not send any prohibited content over the Mobile Service. Prohibited content includes:

  • Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;
  • Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
  • Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
  • Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
  • Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act ("HIPAA") or the Health Information Technology for Economic and Clinical Health Act ("HITECH" Act); and
  • Any other content that is prohibited by applicable law in the jurisdiction from which the message is sent.

Miscellaneous: You warrant and represent to us that you have all necessary rights, power, and authority to agree to these Mobile Terms and perform your obligations hereunder, and nothing contained in these Mobile Terms or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of these Mobile Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Mobile Terms will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the Mobile Service shall be subject to these Mobile Terms unless explicitly stated otherwise in writing. We reserve the right to change the Mobile Terms from time to time. Any updates to the Mobile Terms shall be communicated to you. You acknowledge your responsibility to review the Mobile Terms from time to time and to be aware of any such changes. By continuing to participate in the Mobile Service after any such changes, you accept the Mobile Terms, as modified.

Free Samples Terms and Conditions

Offer valid while supplies last. Free samples are limited to one per household. Submission of contact information does not guarantee receipt of a sample. This promotion can be modified or discontinued at any time without notice. Offer available to legal residents of the United States aged 18 or older. Void where prohibited. By submitting your information, you agree to our Privacy Policy and consent to receive communications related to this promotion.

Contact Us

This Website is operated by Cat Years, 1209 Orange Street, Wilmington, DE 19801.

All notices of copyright infringement claims should be sent in accordance with the Copyright Concerns: Digital Millennium Copyright Act Section above.

All other feedback, comments, requests for technical support, questions, concerns, complaints, and other communications relating to the Platform or the Terms should be directed to:

Email: info@catyears.com.

We will make reasonable efforts to respond to inquiries and address any issues in a timely manner.